Shipping policy

At Zelora, we aim to deliver your order safely and on time. Please read the following information about our shipping and delivery process.

1. Order Processing

Orders are usually processed within 1–3 business days after the order is placed.

Once your order has been shipped, you will receive a confirmation with tracking details, where available.

2. Delivery Time

Orders are generally delivered within 3-5  business days after dispatch, depending on your location and courier service.

Delivery times may vary for remote or hard-to-reach locations.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

If free shipping is available for your order, it will be clearly shown during checkout.

4. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and locations.

For COD orders, payment can be made to the delivery partner when your order is delivered.

COD availability may vary depending on your delivery location and order value.

5. Order Tracking

Once your order has been shipped, we will provide tracking information whenever tracking is available.

You can use the tracking details to check the status of your shipment.

6. Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Courier delays
  • High order volumes
  • Public holidays
  • Incorrect or incomplete delivery addresses
  • Remote delivery locations
  • Other circumstances beyond our control

If your order is significantly delayed, please contact our customer support team.

7. Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the order may be returned to us.

8. Damaged or Missing Package

If your package arrives visibly damaged, please contact us as soon as possible with your order ID and photographs/videos of the package and product.

We will review the issue and assist you according to our return/refund policy.

9. Contact Us

For questions regarding shipping or your order, please contact us:

Email: zenora8shopify@gmail.com
Phone/WhatsApp: +91-9605788729
Customer Support: Monday – Saturday, 10:00 AM – 6:00 PM

Zelora
Making Everyday Shopping Simple.